One price. Everything included.

Frequently asked questions

Will I lose calls my own staff should be answering?

Not in backup mode. It only answers when no one on your team picks up, after hours or when the line is busy, so when your people can answer, they answer exactly as they do now. If you'd rather every call was picked up the same way each time, you can run it in live mode instead.

Can it answer every call, not just the ones I miss?

Yes. That's live mode: your receptionist picks up every call from the first ring, so no one waits and nothing rings out. Backup mode is the default, but you can choose live, and switch as your day changes.

Do I have to change my number or phone provider?

No. You keep your number, your phone system and your business cards. Setup is a short call-forwarding code from your existing carrier.

Will it make things up about my business?

It's designed to answer only from the facts you've verified. It reads your website, then you fill any gaps such as pricing or an emergency policy. If it doesn't know something, it's set up to hand off to you rather than guess.

What does it do with a caller's details?

It captures the name, the job and when they want someone out, then passes that to you or books it onto a connected calendar. Callers are told a receptionist is handling the call. We keep records for a limited period and delete them on request. See our privacy policy for how data is handled.

What about the text safety net, and when does it go live?

If a call ever goes unanswered, the caller gets an automatic text so they're not left hanging. It's a safety net behind the answering, not the main event. It runs through a messaging provider we verify first, so it goes live once your setup is checked. We tell you what applies to your number during setup, and we never promise a specific date.

What does £397 a month cover?

Call answering in backup or live mode, the missed-call text safety net, plus setup, training and ongoing management, for one location, under a fair-use policy sized for normal single-location trade volume.

What if it's not for me?

Two months to decide, and every penny back if you don't like it. It is unconditional. Cancel any time in your first two months, for any reason, and we refund every penny you have paid us, the first month and the website add-on build fee included, no forms and no back-and-forth. That gives you a full month with the receptionist actually running before you decide.